Refund policy

We’ve made returns easy! You have 14 days after receiving your order to return the product and receive a full refund for U.S. orders over $50 and international orders over $175. If you are not satisfied with the product, please email customercare@ootdnewyork10.com to receive a return label to your email (we do NOT fax or mail return labels). We provide one free return label for each order (for the returns made within the U.S orders on $50+ and international orders on $175+). Any further returns will be subject to return fees.

* U.S. Orders below $50: We will provide a return label and deduct the shipping charges of $10 from your refund total.
* International Orders below $175: We will provide a return label and deduct the shipping charges of $25 from your refund total. Other taxes and duties may apply based on your country’s regulations.

Any product you return must be in same condition you received it. Returned items must not be used, washed, or altered in anyway and returned with all tags attached.

The items you wish to return are your responsibility until we receive them. Thus, it is recommended to purchase insurance for the value of the items.

*Returns and exchanges for wool, cashmere, delicate products are subject to incidental charges which will be deducted from the total refund amount. 

*All items on sale and/or indicated as Final Sale are final sale and not returnable.

* If you have received damaged product: Please contact us at customercare@ootdnewyork10.com and we will assist you further with the return/exchange/refund process.